My Concern Login: Tes Safeguarding Guide for Schools

Keeping children safe requires schools to recognise concerns early, record important information and make sure the right people can respond. My Concern (also known as Tes MyConcern) is a digital safeguarding platform designed to help schools and multi-academy trusts manage this responsibility. It gives authorised staff a central place to record pupil welfare concerns, monitor cases, manage staff allegations and share relevant information securely. Whether you are a teacher learning how to use the system, a Designated Safeguarding Lead (DSL) managing cases or a member of staff looking for My Concern Login, understanding how the platform works can make everyday safeguarding tasks easier. This guide covers its purpose, main features, reporting tools and account access.

Login

What Is MyConcern and What Does It Mean?

MyConcern is a secure safeguarding and case-management platform developed by Tes for schools and educational organisations. Its main purpose is to help staff document, review and manage concerns relating to children, young people and other individuals who may be at risk.

The name MyConcern refers to the process of recording an individual concern so that it can be reviewed and handled by the appropriate safeguarding professionals. Rather than relying on paper forms, separate spreadsheets or informal messages, schools can use one centralised system to maintain safeguarding records.

The platform supports several important activities:

Recording concerns: Staff can document incidents, observations and welfare concerns.
Managing safeguarding cases: DSLs and authorised colleagues can review information, assign actions and monitor progress.
Identifying potential risks: Historical records and reporting tools help schools recognise recurring patterns.
Supporting anonymous reporting: Students, parents and members of the wider school community can raise concerns through reporting facilities.
Managing staff-related concerns: Separate processes support the recording of allegations, low-level concerns and self-referrals.

MyConcern is particularly useful when several members of a school team need access to relevant information while maintaining appropriate confidentiality.

How My Concern for Schools Supports Safeguarding

Schools deal with different types of safeguarding situations every day. A concern might relate to a pupil’s behaviour, emotional wellbeing, home circumstances or an incident reported by another member of the school community.

My Concern for Schools provides a structured way to record this information and help safeguarding teams understand what is happening over time.

1. Secure safeguarding records

Authorised users can record concerns in a central location instead of keeping information across disconnected documents. Access and information sharing can be managed according to the responsibilities of individual staff members.

2. Early identification of safeguarding risks

A single incident may not always show the full picture. By reviewing previous records, safeguarding leads can recognise patterns and consider whether additional support or intervention is needed.

3. Anonymous concern reporting

The platform supports reporting links that allow students, parents and other community members to raise concerns, including anonymously. This can make it easier for people to speak up when they feel uncomfortable approaching a member of staff directly.

4. Separate management of staff allegations

Safeguarding responsibilities also include concerns involving adults working within an educational setting. MyConcern provides tools for managing staff allegations, low-level concerns and self-referrals separately from pupil safeguarding records.

5. Better coordination between school teams

Relevant information can be shared securely with authorised colleagues and trusted professionals. This helps safeguarding, pastoral, SEND and leadership teams develop a clearer understanding of a pupil’s circumstances.

If you are a teacher, safeguarding lead or another authorised member of school staff, you will generally receive access through your school or trust. My Concern Login is intended for registered users rather than members of the public.

The official Tes MyConcern website provides an Existing customer? Log in option for users who already have an account.

Tes MyConcern website

Steps to log in to MyConcern

Open the official Tes MyConcern website.

Browser window showing the official MyConcern safeguarding software for schools website homepage with login button

Find the existing customer login option.

Web browser displaying the Tes MyConcern navigation bar with a cursor pointing to the "Existing customer? Log in" button

Select the login link to access the sign-in service.

MyConcern sign-in interface showing a prompt to continue to MyConcern with a teal button

Enter the account details provided by your school or organisation.

MyConcern account login card with fields for username and password, a teal Sign In button, and a contact support link

Follow the on-screen instructions to access your safeguarding dashboard.

MyConcern safeguarding dashboard displaying metrics for open concerns, high priority cases, resolved cases, and recent case activity table

Once signed in, your available tools and information will depend on your assigned permissions and responsibilities.

Important: The supplied source does not specify a universal login URL or a shared username and password. Use the login details and access instructions provided by your school.

What if My Concern Login is not working?

If you cannot access your account, check the following:

Make sure you are using the login route provided by your school.
Check that your username and password have been entered correctly.
Confirm that your account has been created and activated.
Contact your school’s DSL, DDSL or system administrator if your access details are missing.
Ask your organisation’s support contact for assistance if the problem continues.

Staff should avoid sharing passwords or using another person’s account to access confidential safeguarding records.

MyConcern Safeguarding: Main Features Explained

MyConcern brings several safeguarding tools together to help schools maintain accurate records and respond appropriately to concerns.

Customised safeguarding reports

School leaders and safeguarding professionals need reliable information to understand the concerns being reported across their setting.

MyConcern includes reporting tools that allow users to organise information by:

Type or category of concern.
Relevant timeframe.
Individual student profiles.
Historical and current safeguarding records.

Reports can be saved, reused and downloaded to support internal reviews, governing body discussions and inspection preparation.

Standardised concern categories also help schools maintain consistency when recording and reviewing information.

Automated chronologies

A chronology provides an organised history of events and actions associated with a particular concern or student profile.

Instead of searching through separate documents, authorised staff can review the available history in one place. This makes it easier to understand how a situation has developed, what actions have been recorded and what may need further attention.

MyConcern also supports secure tracking and sharing of relevant information with trusted professionals when required for meetings or legal proceedings.

Secure information sharing

Safeguarding often involves communication between different professionals. MyConcern supports secure information sharing with authorised colleagues and external agencies.

Its approach is designed to support relevant safeguarding guidance, including:

Working Together to Safeguard Children.
Keeping Children Safe in Education (KCSIE).

The platform also supports the transfer of safeguarding records when students move between educational settings, helping important information follow the child.

MIS integrations

MyConcern can connect with different school Management Information Systems (MIS) through its integration partner, Wonde.

The source identifies the following examples:

MIS platform	Integration
Arbor	Supported through the Wonde integration partnership
SIMS	Supported through the Wonde integration partnership
Bromcom	Supported through the Wonde integration partnership

These connections can help schools bring relevant student information into their safeguarding workflows and reduce some manual administration.

How MyConcern Helps Schools Improve Inclusion

Safeguarding and inclusion are closely connected. Understanding a pupil’s needs often requires more than looking at one incident or behaviour record.

MyConcern helps schools bring together safeguarding, wellbeing and pastoral information to develop a broader understanding of each learner.

Its contribution to an inclusion strategy can be understood in four areas:

Identifying needs earlier: Reviewing safeguarding concerns, wellbeing indicators and family circumstances can help staff recognise possible barriers to learning and participation.

Coordinating support: Safeguarding leads, pastoral teams, SEND professionals and senior leaders can work from a clearer understanding of a pupil’s circumstances.

Monitoring progress: Records of concerns, actions and case progression can help teams review how support is being delivered.

Evaluating outcomes: Wider information can support discussions about whether interventions are working and where adjustments may be needed.

This approach helps schools connect safeguarding information with wider pupil-support decisions without losing sight of individual circumstances.

MyConcern App and App Download: What Should Users Know?

Teachers and other school professionals may search for a My Concern App or My Concern App Download when they want to access safeguarding information from a mobile device.

However, the supplied product information does not confirm a separate downloadable mobile application, its availability on Google Play or the Apple App Store, or specific Android and iOS installation instructions.

Before downloading anything, consider these points:

Ask your school’s system administrator which access method is approved.
Use official Tes resources when checking product and mobile-access information.
Avoid unofficial applications claiming to provide access to school safeguarding records.
Do not enter your school credentials into an unverified website or application.

If your organisation provides mobile access, follow its instructions for signing in securely.

Staff Safeguarding and Community Reporting

MyConcern is not limited to pupil-related incidents. It also provides tools to support a wider safeguarding culture across schools.

Staff safeguarding

Schools need an appropriate way to document concerns involving members of staff. MyConcern includes separate arrangements for recording and managing:

Staff allegations.
Low-level concerns.
Staff self-referrals.

Keeping these records within a confidential process helps schools manage sensitive matters professionally and maintain appropriate oversight.

Community reporting

Students are not always comfortable reporting a problem face to face. Parents and other members of the school community may also notice something that needs attention.

MyConcern provides a secure reporting tool that supports anonymous submissions. This gives students, parents and other individuals a way to communicate safeguarding and wellbeing concerns.

For schools, accessible reporting can help encourage openness and make it easier for concerns to reach the appropriate people.

MyConcern Contact Number and Customer Support

If you need help with My Concern Login, account access, training or technical problems, your first point of contact should usually be your school’s system administrator or safeguarding lead.

The supplied product information does not provide a verified, dedicated MyConcern contact telephone number. It does, however, identify Tes as the product provider and offers the option to contact its team for further information.

Here are the appropriate routes depending on your situation:

Your issue	Where to start
Missing login details	School administrator or DSL
Staff account access	DSL or DDSL
New staff training	School safeguarding lead
Product information	Official Tes MyConcern team
Integration enquiries	Tes product team
Trust-wide reporting	Relevant school or trust administrator

For product enquiries, use the contact options available through the official Tes MyConcern website rather than relying on an unverified phone number.

Frequently Asked Questions

Thigh numbness is not always a sign of a serious health problem. It can happen when a nerve becomes compressed, particularly after sitting in one position for too long. Other possible causes include back problems, nerve irritation and certain medical conditions. If the numbness lasts, keeps returning or affects your ability to walk normally, arrange an appointment with a healthcare professional. Pay attention to any accompanying pain, tingling or muscle weakness. Seek emergency medical attention if numbness comes with severe or worsening weakness in both legs, numbness around your genitals or anus, or new difficulty controlling your bladder or bowels. NHS guidance.

Heavy legs can develop after prolonged standing, physical activity or sitting in one position. Sometimes the sensation is associated with muscle fatigue, circulation problems or swelling. However, persistent heaviness deserves attention, especially if it affects your everyday activities. Consider whether both legs feel heavy or whether the problem is limited to one side. Look for additional symptoms such as pain, redness or swelling.

Contact a healthcare professional if the feeling continues, becomes worse or has no obvious explanation. Get urgent medical assessment if one leg suddenly becomes painful or swollen, as this can indicate deep vein thrombosis (DVT). If you also experience chest pain or breathlessness, seek emergency help. NHS DVT advice.

Bleeding from the anus can have several causes, including piles (haemorrhoids) and anal fissures, which are small tears around the opening. A small amount of bright red blood on toilet paper may not indicate a serious condition, but unexplained bleeding should not be ignored. Notice the colour, amount and frequency of the blood, as well as any pain or changes in bowel habits.

Arrange a medical appointment if bleeding continues or returns. Seek urgent medical advice if your stool is black or dark red, or you have bloody diarrhoea. Heavy bleeding, large clots or bleeding that will not stop require emergency attention. NHS rectal bleeding guidance.

A vinegar-like smell from sweat does not automatically mean something is wrong. Body odour can change because of sweating, hot weather, exercise, hormonal changes, food choices and certain medicines. The smell itself is not enough to identify a medical condition. Start by washing regularly, drying your skin thoroughly, changing sweaty clothing and using an appropriate antiperspirant.

However, speak to a healthcare professional if the unusual smell is new, persistent or accompanied by other unexplained symptoms. It is also worth getting advice if you suddenly begin sweating much more than usual or ordinary hygiene measures do not help. A clinician can assess possible causes rather than relying on odour alone. NHS body odour advice.

Blood in your stool can come from several conditions, including piles, anal fissures, bowel inflammation and other digestive problems. Sometimes red foods can make stools appear reddish, but you should not assume that visible blood is harmless. The appearance can offer clues: bright red blood may come from the lower digestive tract, while black or tar-like stool can indicate bleeding higher up.

Arrange a medical assessment if you notice blood, particularly if it happens repeatedly or comes with abdominal pain, unexplained weight loss or changes in bowel habits. Black or dark red stools and bloody diarrhoea need urgent medical advice. Heavy or continuous bleeding is an emergency. NHS guidance.

Yes, blood in your stool is worth discussing with a healthcare professional, even if you feel otherwise well. Common explanations include haemorrhoids and small tears caused by constipation, but bleeding can also be associated with bowel inflammation, polyps or bowel cancer. The cause cannot be confirmed by looking at the blood alone.

A doctor may ask about your bowel habits, medication, family history and other symptoms before deciding whether tests are needed. Do not delay an appointment because the bleeding is painless or happens only occasionally. Seek urgent help for black or dark red stools or bloody diarrhoea, and emergency care for heavy or continuous bleeding.

The level of concern depends on how much blood you notice, its colour, how often it happens and whether you have other symptoms. A tiny amount of bright red blood after constipation may be related to piles or an anal fissure, but it still deserves attention if it is unexplained or returns.

Use these general warning signs as a guide:

Book a medical appointment: bleeding that continues, returns or occurs with a change in bowel habits.
Seek urgent advice: black or dark red stool, or bloody diarrhoea.
Get emergency help: heavy bleeding, large blood clots or bleeding that does not stop.

Do not try to diagnose the cause yourself. NHS advice.

Understanding your skin concerns starts with noticing what has changed and how your skin behaves. Common concerns include dryness, oiliness, acne, irritation, uneven tone, itching and sensitivity. Look at where the problem appears, how long it has been present and whether particular products or environmental conditions make it worse.

You can begin by keeping a short skincare diary and introducing products gradually. However, do not assume every skin change is cosmetic. Arrange a medical assessment if you notice a new or changing mole, or a growth that changes colour, grows, bleeds, crusts or does not heal. A persistent skin change should be checked rather than treated with cosmetic products alone. NHS skin guidance.

The word “concern” can be used as both a noun and a verb, depending on what you want to express. As a noun, it describes a worry or something that needs attention. For example, “My main concern is the project deadline.” As a verb, it means to affect, involve or be relevant to someone or something. For example, “This issue concerns every member of the team.”

You can also say “I am concerned about my health” when explaining a worry. If you mean a particular product, service or situation, include that subject to make your sentence clearer. This is a language question rather than a medical one.

This is a common question to ask during a job interview, particularly when you want to understand whether an employer has reservations about your application. It gives the interviewer an opportunity to discuss any gaps, missing qualifications, limited experience or unclear information in your CV.

A professional way to ask is: “Is there anything in my application or experience that you would like me to clarify?” This sounds confident and invites useful feedback without appearing defensive. If the interviewer raises a concern, listen carefully and respond with relevant examples of your skills, experience or willingness to learn. The question is most useful near the end of an interview.

Final Thoughts

MyConcern provides schools with a structured way to handle safeguarding responsibilities, from recording individual concerns to reviewing cases and sharing relevant information securely. Its reporting, chronology and integration features can help safeguarding professionals understand emerging risks and coordinate support more effectively.

For teachers and other authorised staff, knowing how to access My Concern Login and follow their school’s reporting procedures is an important part of using the platform correctly. If you are new to the system, ask your safeguarding lead for account access and training before recording or reviewing confidential information.

My Concern Login: Tes Safeguarding Guide for Schools

What Is MyConcern and What Does It Mean?